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Frequently Asked Questions

  • F A Q (Frequently Asked Questions) - Help

    1. Why Book with London Booking Network

    London Booking Network Ltd offers a carefully selected range of affordable accommodation in central locations, within easy reach of key places of interest. We provide good-value hotels and apartments for the cost-conscious traveller at very reasonable price per night. LBN has a quick and very easy-to-use reservations system. You get instant confirmation online for the dates that you require.

    2. How can I make/change a reservation?

    When you have made a choice, click ‘Book Now’. When you have completed the reservation process, a confirmation page appears with your reservation number and all your reservation details, including the hotel telephone number and email address. We also send you a confirmation email with all your reservation information.

    To change a booking go to your Bookings and click "Manage Booking" or "Make change to room reservation" next to the relevant hotel. You can only change one booking online at a time, and changes are subject to availability.

    You can make the following changes to your booking online:

    Guest name, bed type, smoking preference, special requests, and accessibility options can be changed at no charge.

    Room type, number of guests, and travel dates can be changed, but the hotel may charge you for this. Check your booking or confirmation email for details.

    Hotels may charge for changes made to your booking, so please check your hotel confirmation email for more details. You'll need to pay for any applicable hotel fees and rate differences with a credit card.

    Not all bookings can be changed online, so if you don't see the "Manage Booking" option, give us a call.

    3. Could I get a better price if I contacted the establishment directly?

    No.accommodation prices can vary according to occupancy, season and demand. We make a price parity agreement with each establishment, which means that we show exactly the same prices as other reservation websites and the establishment itself. We often negotiate special, lower online rates for our websites. And, if you find a cheaper deal for the same room on the same dates, we will refund the difference (for more information, check our Best Price Guarantee on the www.lbnhotels.com

    4. What exactly will I pay online now?

    When you make a reservation, you will be required to pay between 10 and 25 per cent of the total cost (this does not correspond to the cost of the first night) in order to secure the booking. This online payment is made in euros, and will be clearly shown before your credit card is charged

    5. Is the payment system secure?

    Yes. The information you provide during the payment process is VeriSign encrypted and is not supplied to any other party.YOUR SECURITY IS OUR PRIORITY. All transactions occur in a secure site area using Secure Sockets Layer (SSL) software from VeriSign. SSL encrypts the information you input on the site ensuring that no third parties can intercept, read, or use the data

    6. What is Cancellation Fee Protection?

    If you pay the Cancellation Fee Protection, we will refund the amount you paid online in the event that you need to cancel your reservation within the time limit specified during the reservation process and also on the confirmation email. If you choose not to purchase the Cancellation Fee Protection during the reservation process, the online payment will be credited to your lbn account. Cancellation after the time limit or no-shows will still incur the fees listed by the establishment. The amount you initially paid online will not be refunded and you will not benefit from the discount. Cancellation Fee Protection is not refundable and does not cover credit you used towards the reservation

    7. What is the difference between flexible cancellation and non-refundable rates?

    Flexible cancellation rates allow clients to amend and/or cancel reservations (subject to the establishment's own terms and conditions). The non-refundable rate is the cheapest option, but reservations cannot be amended or cancelled. The total amount is payable upon reservation, and no refunds will be given.

    8. How do I know my booking is confirmed?

    When your booking is confirmed you will be given a booking number that looks a bit like this LBN12345678. A booking confirmation will also be sent to the email address you provided at the time of booking. This further answer may also be useful if you haven't yet received your booking confirmation.

    9. How do I cancel my hotel booking online?

    Go to your Bookings and click "Cancel booking" next to the relevant hotel. You can only cancel one hotel booking at a time. If you're due a refund, we'll apply this to the account you used to pay for your booking.

    Before you cancel your booking, check the hotel's change and cancellation policy (to be found in your online booking summary and in your confirmation email). If you cancel after the hotel's cancellation deadline, the hotel will charge a cancellation fee. (We don’t charge for changing or cancelling bookings, but each hotel has its own policy, which we’re required to pass on.)

    If you don't see the "Cancel booking" option, give us a call

    10. I haven't received email confirmation of my reservation

    Please check your spam folder. If you haven’t received the reservation confirmation email, or have lost it, you can still access your reservation details in the My Account section of our website. Just log in by entering your email address, then click on ‘Active reservations’. If you are still having trouble accessing your details, email us at info@lbnhotels.com

    11. What is ‘card pre-authorisation'?

    In order to ensure that the card used to make a reservation is valid, some establishments may carry out a pre-authorisation (i.e. a temporary block of a certain amount on a credit card which is then automatically unblocked by the bank) in order to secure the reservation. Please make sure the credit card you used to make your reservation is valid and has sufficient funds before your arrival. If there is an error during the pre-authorisation process, the hotel may cancel the reservation. Should the hotel cancel the booking, please note that the cancellation policy of your reservation will apply.

    12. Why has the establishment charged me before arrival?

    The payment conditions are always shown during the reservation process and in your reservation confirmation email. Some establishments have special conditions and ask for payment before arrival in order to guarantee the reservation. If you have chosen a non-refundable rate, you will be charged the total amount before your arrival.

    13. What happens if I cancel, amend or change a booking?

    You may modify or cancel your booking at any time prior to your arrival date through the Site or by contacting us via telephone.

    If you cancel or amend your booking, there may be a cancellation charge or amendment fee levied by the accommodation or other service provider. In any event, if you fail to cancel or amend your booking in accordance with the accommodation provider's cancellation or amendment policy, you will be charged a cancellation or amendment fee by the accommodation or other service provider. Further details of cancellation policy are set out in our email to you confirming your booking and are also shown on the hotel's room details page prior to you making a booking.

    14. How can I get an invoice?

    The invoice for the total amount of the reservation, which includes the online payment plus the outstanding balance, will be issued on request by the establishment at check-out.

    15. Hotel check-in and check-out?

    The specific time for check-in and check-out is listed on the Hotel description tab under "What you need to know" or on your booking confirmation email under "Additional hotel information". As an option, most hotels offer luggage storage when rooms aren't available before check-in or after check-out. This is at the discretion of the hotel, and you should call the hotel* directly for luggage storage information.

    Check-in: Generally, you can check in at 1:00 p.m. or later, and your room will be held until midnight. If you think you might arrive after midnight, please contact the hotel* directly to ensure your room is held. All lbnhotels.com rooms are guaranteed for late arrival.

    Early check-in: Early check-in is at the discretion of the hotel and is based on the availability of your room. Call the hotel* to make your request, or ask the front desk staff when you arrive.

    Check-out: You can check out any time before the hotel's check-out time, which is generally around 11:00 a.m.

    If you need to check out later in the day, call the hotel* or make your request with the front desk staff when you arrive. Some hotels may charge a fee for late check-out, or charge you for an additional night.

    If you need to check out on an earlier day, the hotel may not be able to credit you for the unused portion of your stay (check the terms and conditions of your reservation on your itinerary). If you prepaid your hotel reservation, please call our Customer Service. If your reservation is paid for at the hotel, please contact the hotel* directly.

    The hotel phone number is located on your itinerary

    16. How do I get a receipt for my hotel reservation?

    After you have made your booking, we will send you a confirmation email, which also serves as your receipt.

    Upon check-out, you will receive a receipt from the hotel detailing any additional charges you might have incurred throughout your stay.

    17. Can I use two credit cards to make my booking?

    Unfortunately not, we are only able to accept one credit or debit card to process your booking.

    18. Is there a difference in booking by telephone?

    Nope, no difference. If the hotel you've chosen is available, then online is the quickest way of making a booking. Any special requests you make online are sent to the hotel but cannot be guaranteed.  If you have any additional questions or specific requests our Contact Centre Advisors are happy to help. All the prices you see online are the same as they are over the phone; you simply pay for the phone call.